Frequently Asked Questions

Your Questions, Thoughtfully Answered

We want you to feel informed, comfortable and confident before receiving care. Explore the answers below to learn more about appointments, facial therapies, advanced treatments, women’s wellness, intimate skincare, memberships and studio policies.

Getting Started

I’m a new client. Where should I begin?

If you want professional skincare but do not have complex concerns, begin with the $99 New Client Introductory Facial. This personalized, barrier-first treatment allows us to assess your skin, restore hydration and introduce you to Evolution’s approach.

Begin with a consultation if you have persistent acne, significant sensitivity, recurring pigmentation, a compromised skin barrier or an interest in chemical peels, microneedling or a structured Skin Health Program.

What happens during a consultation?

We review your concerns, goals, current products, allergies, medications, health history, lifestyle and previous reactions. Your skin is assessed, and we discuss the safest and most effective starting point.

You may receive recommendations for an individual service, professional homecare, a treatment series, membership or Personalized Skin Health Program.

What is the difference between a service, program and membership?

Individual services are personalized appointments without an ongoing commitment.

Skin Health Programs are goal-focused treatment pathways that may include a series of services, homecare, progress reviews and professional guidance.

Memberships support consistent monthly maintenance and restorative self-care. They are not designed around correcting one specific concern.

Facial Therapies

Which facial should I choose?

You do not need to diagnose your skin or choose every treatment detail yourself.

Choose the New Client Introductory Facial for your first Evolution experience.
Choose the Evolution Reset Facial for streamlined monthly maintenance.
Choose the Evolution Signature Facial Ritual for personalized skincare, extended massage and deeper relaxation.
Choose the Advanced Skin Correction Facial for persistent acne, pigmentation, texture or visible signs of aging.
Choose the Back Renewal Ritual for congestion, dryness or uneven texture on the back.

Your treatment may be modified after your skin and wellness check-in.

What is the Evolution Signature Facial Ritual?

The Evolution Signature Facial Ritual combines personalized professional skincare with an extended facial, neck and shoulder massage.

Your treatment focus may include CBD Calm Therapy, Lymphatic Renewal, Hormonal Skin Reset, Menopause Skin Support, GLP-1 Sculpt & Restore or Somatic Relaxation. You do not need to select your focus before arriving.

What is a Somatic Facial?

A Somatic Facial is a slow, body-aware experience combining professional skincare with intentional touch, breath awareness, grounding techniques and rhythmic massage.

You are never expected to discuss trauma or disclose personal experiences. You remain in control and may request changes in pressure, positioning, conversation or touch.

Somatic Facial Therapy is a wellness service—not psychotherapy, trauma treatment or medical care.

What are the benefits of CBD skincare?

Professionally formulated topical CBD products may help dry, stressed, sensitive or depleted-looking skin feel more comfortable and conditioned.

CBD skincare is non-intoxicating and will not make you feel “high.” It should not be presented as a treatment for eczema, psoriasis, pain, inflammation or another medical condition.

Please disclose pregnancy, breastfeeding, allergies, medications or cannabis sensitivities before treatment.

Advanced Skin Correction

What is microneedling?

Microneedling uses a professional device with very fine, sterile needles to create controlled microchannels in the skin. This process supports natural skin renewal and collagen production.

It may help improve the appearance of acne scarring, enlarged-looking pores, uneven texture, fine lines, mild laxity and certain types of discoloration.

Consultation, eligibility screening, skin preparation and informed consent are required.

Who should not receive microneedling?

Microneedling may be postponed or avoided if you have:

Active acne, cold sores, infection, rash or open lesions
A history of keloid or raised scarring
Difficulty healing
A weakened immune system
Uncontrolled diabetes
A bleeding disorder or certain blood-thinning medications
Recent cosmetic procedures that have not healed
Pregnancy or breastfeeding, depending on the products used
A medical condition or medication that affects healing

Medical clearance may be requested.

What should I expect after microneedling?

Temporary redness, warmth, tightness, sensitivity and mild swelling are common. Dryness or light flaking may occur as the skin renews itself.

You will receive written aftercare instructions. Gentle cleansing, hydration, sun protection and avoiding picking or premature exfoliation are essential.

What is a chemical peel?

A chemical peel is a controlled professional exfoliation treatment selected according to your skin tone, sensitivity, condition, treatment history and goals.

Peels may help improve dullness, rough texture, congestion, certain types of acne, post-breakout discoloration, uneven tone, fine lines and sun-related discoloration.

Will my skin visibly peel?

Not necessarily. Some peels cause light dryness or microscopic exfoliation without visible shedding. Others may cause flaking for several days.

The amount of visible peeling does not determine whether the treatment was effective. Never pull, scrub or pick peeling skin.

When should I postpone a chemical peel?

A peel may need to be modified or postponed if you have sunburn, active infection, open skin, significant irritation, a compromised barrier, recent waxing or laser treatment, recent resurfacing, certain medication use or recent use of prescription retinoids or strong exfoliants.

Consultation and complete health information are required.

Can I schedule an advanced treatment before an important event?

Advanced treatments should not be scheduled immediately before a wedding, vacation, photoshoot or major event. Redness, dryness, flaking, swelling or an unexpected response can occur.

Your treatment should generally be scheduled several weeks beforehand, with the timing determined during consultation.

Intimate Skin Health and Waxing

What is the Intimate Skin Renewal Treatment?

This is an external skincare treatment for appropriate hair-bearing areas surrounding the bikini line and mons pubis.

It may include cleansing, exfoliation, ingrown-hair care, extractions when appropriate, a soothing mask, hydration and personalized homecare.

No product or instrument is inserted into the vagina.

What concerns can Intimate Skin Renewal address?

The treatment may support skin affected by:

Ingrown hairs
Razor or waxing bumps
Surface congestion
Dry or rough texture
Friction
Post-inflammatory discoloration
Uneven-looking tone

Can Intimate Skin Renewal be performed after waxing?

A soothing, barrier-supportive version may be performed immediately after waxing.

More corrective treatments addressing persistent ingrown hairs, texture or hyperpigmentation are generally best scheduled 5–10 days after waxing.

When should I postpone an intimate service?

Please postpone your appointment and consult a healthcare provider when appropriate if you have:

Open lesions or unexplained sores
Severe irritation
Unusual discharge or odor
Suspected infection
Active herpes symptoms
Significant pain
Unexplained bleeding

An esthetician cannot diagnose or treat vaginal infections, sexually transmitted infections or gynecological conditions.

How should I prepare for waxing or intimate skincare?

Arrive with clean skin and avoid applying heavy oils, powders or fragranced products to the area.

Avoid trimming the hair too short before waxing. Disclose prescription medications, recent procedures, allergies, pregnancy and any history of reactions.

How is my privacy protected?

You will receive clear instructions, private changing time and appropriate professional draping. Only the external area necessary for the service will be exposed.

Each step will be explained before it is performed. You may pause or end the service at any time.

Women’s Wellness and Duafe Herbal Steam

What is the Duafe Herbal Steam?

The Duafe Herbal Steam is a private personal-wellness ritual created for warmth, relaxation, reflection and intentional self-care.

The experience may include a customized botanical blend, herbal tea, a warm abdominal compress and quiet restorative time.

It is not a medical or gynecological treatment.

Does herbal steaming detox or clean the vagina?

No. The vagina is self-cleaning.

Herbal steaming does not detox the body, clean the vagina, balance hormones, increase fertility, regulate menstrual cycles or treat infections. It should never replace or delay appropriate medical care.

Who should not receive an herbal steam?

Herbal steaming is not appropriate during pregnancy or when pregnancy is possible. It should also be avoided with:

Menstruation
Active vaginal, urinary or sexually transmitted infection
Unexplained bleeding, discharge, odor, sores or pelvic pain
Open wounds or significant external irritation
Recent childbirth or gynecological surgery without clearance
Reduced ability to sense temperature
An allergy or sensitivity to an herb in the blend
Certain health conditions or medical-device concerns

Steam must feel comfortably warm—never painfully hot. The service will stop immediately if you experience burning, dizziness, irritation or discomfort.

What is the Sacred Feminine Renewal Ritual?

This is a private restorative experience that may combine the Duafe Herbal Steam, grounding breathwork, herbal tea, a warm abdominal compress, external intimate skincare and intentional rest.

It does not include internal massage, vaginal cleansing, medical treatment or sexual services.

Personalized Skin Health Programs

What programs are available?

Current pathways may include:

Acne Support
Hyperpigmentation
79Menopause Skin Wellness
Barrier Repair
GLP-1 Skin Support
Healthy Aging

Each program begins with a consultation and may include professional treatments, homecare, progress reviews and practical wellness guidance.

Are results guaranteed?

No. Results vary according to skin condition, genetics, hormones, medications, health history, lifestyle, sun exposure, homecare consistency and adherence to aftercare.

Evolution will provide honest recommendations and a realistic plan, but a specific outcome cannot be guaranteed.

Memberships

What memberships are available?

Evolution currently offers:

Evolution Skin Health Membership
Feminine Wellness Membership
Evolution Signature Wellness Membership

Each membership has its own included service, benefits and monthly price. Review the complete membership description and agreement before enrolling.

How are memberships billed?

Memberships are billed automatically each month using the payment method provided at enrollment. They require an initial commitment of three consecutive monthly billing cycles and then continue month-to-month until canceled.

Do unused membership services roll over?

One unused monthly service may roll over for up to 30 days beyond its original billing cycle while the membership remains active and current.

Only one unused service may be carried forward at a time. Unused services expire when the membership is canceled or becomes inactive.

How do I cancel a membership?

After the initial three-month commitment, submit at least 30 days’ written notice before your next billing date.

Canceling an appointment does not automatically cancel your membership. Your membership is not considered canceled until you receive confirmation from Evolution.

Booking and Studio Policies

Is a reservation payment required?

Yes. A reservation payment is required to confirm most appointments and is applied toward your service balance.

Standard appointments: 30%
Advanced, extended and specialty appointments: 50%
Promotional and introductory appointments: 50%
Glow & Gather events: 50% initial payment and signed agreement

No separate payment is required when an appointment is fully covered by an active membership or prepaid package, but a valid card must remain on file.

Is my appointment confirmed before I pay?

No. Appointment requests are confirmed only after the required reservation payment has been received.

This applies to appointments scheduled online, by telephone, by text, in the studio or during rebooking.

What happens when I rebook in the studio?

The applicable 30% or 50% reservation payment for your next service will be collected at checkout and applied toward that future appointment.

If you cannot make the payment while rebooking, a link may be sent to you. The time is not confirmed until payment is completed.

What is the cancellation and rescheduling policy?

Please provide at least 24 hours’ notice to cancel or reschedule a standard appointment.

With proper notice, your reservation payment may be transferred one time to an approved new appointment. Repeated rescheduling may require a new payment or full prepayment.

Advanced services, events and specially prepared appointments may have longer notice requirements.

What happens if I cancel late?

A cancellation or rescheduling request received with less than 24 hours’ notice is considered a late cancellation.

Your reservation payment or membership/package credit may be forfeited. A new reservation payment will be required before another appointment can be confirmed.

What happens if I miss my appointment?

An appointment missed without notice is considered a no-show.

The reservation payment or membership/package credit will be forfeited. The remaining service balance or applicable no-show fee may be charged to the authorized card on file.

Future appointments may require full prepayment.

What if I arrive late?

Your service may be shortened or modified to avoid delaying the next client, and the original service price will still apply.

If there is not enough time to perform the service safely and effectively, the appointment may need to be rescheduled and treated as a late cancellation.

When should a new client arrive?

New clients should arrive approximately 10 minutes early to complete forms, review health information and prepare for the service.

Forms may also be sent electronically before your visit.

Why do I need to complete consultation forms?

Allergies, medications, pregnancy, prescription products, health conditions, recent procedures and previous reactions can affect treatment safety.

Please provide accurate information and update Evolution whenever something changes.

Can my service be modified or declined?

Yes. Evolution may modify, postpone or decline a treatment when a contraindication, active infection, compromised skin barrier, incomplete preparation or other safety concern is present.

Medical clearance may be requested for certain services.

Can I bring children or another guest?

The studio is designed to provide a quiet, private experience. Additional guests and unattended children should not accompany you unless advance approval has been given.

A parent or legal guardian must provide consent for services performed on a minor and may be required to remain present.

What forms of payment are accepted?

Accepted payment methods are displayed during online booking and may include major debit and credit cards, approved digital payments and Evolution gift certificates.

Payment of the remaining balance is due at checkout. Gratuities are appreciated but never required.

Can I use a gift certificate?

Evolution gift certificates may be applied toward eligible services and retail products purchased directly from Evolution.

They are nonrefundable, cannot be exchanged for cash except where required by law and cannot be used to pay cancellation or no-show fees.

What is the product return policy?

Opened or used skincare, intimate-care and personal-care products are generally nonreturnable for sanitation and safety reasons.

Please contact Evolution promptly if an item is damaged, defective, incorrect or causes an unexpected reaction. Affiliate purchases are subject to the selling company’s return policy.

What if I experience a reaction after treatment?

Some services may cause expected temporary redness, warmth, sensitivity, dryness, flaking, swelling or tenderness.

Contact Evolution promptly if you experience an unexpected or worsening response. Seek immediate medical care for difficulty breathing, severe swelling, extensive blistering, signs of infection, fainting or another urgent symptom.

Still Have Questions?

Please contact Evolution before booking if you need help selecting a service, clarifying a policy or requesting an accommodation.

Evolution Skincare & Wellness
By appointment only
5011 Southpark Drive, Suite 130
Durham, North Carolina 27713
Website: www.evolutionwellness.org
Call or text: 336-693-1066
Email: evolutionspaservices@gmail.com