Studio Policies & Booking Information

Thoughtful Policies for a Respectful Experience

Evolution Skincare & Wellness operates by appointment only. Your appointment time is reserved especially for you, and preparation begins before you arrive.

These policies help us provide every client with focused, personalized care while protecting the time, safety, privacy and well-being of everyone we serve.

By scheduling an appointment, submitting a reservation payment or purchasing a membership, package or event experience, you acknowledge the policies that apply to your booking.

Appointment Reservation Payments

A reservation payment is required to confirm most appointments. This payment is applied toward the total price of your scheduled service and is not an additional charge.

Standard Appointments: 30%

A 30% reservation payment is required for standard appointments, including routine facial treatments, waxing, brows and other regularly scheduled services unless otherwise stated during booking.

Advanced, Extended and Specialty Appointments: 50%

A 50% reservation payment is required for advanced, extended and specialty services, which may include:

Chemical peels
Microneedling
Advanced corrective treatments
Extended facial or wellness rituals
Sacred Feminine Renewal Ritual
Duafe Herbal Steam experiences
Specialty intimate skincare services
Multi-service appointments
Other appointments identified as specialty services during booking

Promotional Appointments: 50%

A 50% reservation payment is required for first-time promotional appointments, introductory offers, flash specials and other discounted services unless different terms are stated in the offer.

Glow & Gather Events: 50%

A 50% initial payment and signed event agreement are required to reserve a Glow & Gather event. Glow & Gather bookings are subject to the separate event payment, cancellation and rescheduling policies provided with the event agreement.

Memberships and Prepaid Packages

No separate reservation payment is required when an appointment is completely covered by an active membership, prepaid package or client passport. A valid card must remain on file, and the appointment remains subject to Evolution’s cancellation and no-show policies.

If a service is only partially covered, payment may be required for the portion not included in the membership or package.

When Your Appointment Is Confirmed

Appointments are confirmed only after the required reservation payment has been received and a valid payment method has been placed on file when requested.

This policy applies to appointments scheduled:

Online through Vagaro
By telephone or text
In the studio
During checkout and rebooking
Through a promotional booking link

An unpaid appointment request does not guarantee that the selected time will be held.

Rebooking Your Next Appointment

Clients are encouraged to reserve their next visit before leaving the studio.

When you rebook, the applicable 30% or 50% reservation payment for the next service will be collected at checkout. The payment will be applied toward that future appointment, and the remaining service balance will be due when the service is completed.

If you are unable to submit the reservation payment while rebooking, a booking link may be sent to you. The requested appointment will not be considered confirmed until payment is completed.

Remaining Balance

The reservation payment will be deducted from the scheduled service price. The remaining balance is due at checkout following your appointment.

Any approved treatment enhancements, service upgrades, retail products or gratuity will be added separately.

Gratuities are appreciated but never required.

Cancellation and Rescheduling

Please provide at least 24 hours’ notice when canceling or rescheduling a standard appointment.

When proper notice is provided, your reservation payment may be transferred one time to an approved rescheduled appointment. The new appointment is subject to availability and must be reserved according to the instructions provided by Evolution.

Reservation payments are not transferable to another person.

Repeated rescheduling, even when notice is provided, may require a new reservation payment or full prepayment before another appointment is confirmed.

Advanced treatments, events, programs and specially prepared services may have longer notice requirements. Any additional terms will be disclosed during booking or consultation.

Late Cancellations

A cancellation or rescheduling request received with less than 24 hours’ notice is considered a late cancellation.

The reservation payment may be forfeited, and a new reservation payment will be required before another appointment can be confirmed.

If the appointment was covered by a membership or prepaid package, the included service or credit may be forfeited according to the applicable membership or package agreement.

One emergency courtesy exception may be considered during a 12-month period at the discretion of Evolution Skincare & Wellness. Courtesy exceptions are not guaranteed.

Missed Appointments and No-Shows

An appointment missed without notice is considered a no-show.

In the event of a no-show:

The reservation payment will be forfeited.
A membership or package service may be forfeited.
The remaining service balance or an applicable no-show fee may be charged to the authorized card on file.
A new reservation payment will be required before another appointment can be scheduled.
Future appointments may require full prepayment.

Repeated no-shows or late cancellations may result in restricted online booking or the inability to reserve future appointments.

Late Arrival

Please arrive on time so you can receive your complete experience.

New clients should arrive approximately 10 minutes early unless their forms have already been completed and different instructions are provided.

If you arrive late:

Your service may be shortened or modified to avoid delaying the next client.
The original service price will still apply.
Certain treatment steps may be omitted when there is not enough time to perform them safely.
Your appointment may need to be rescheduled if the service cannot be performed safely or effectively within the remaining time.

An appointment that cannot be completed because of late arrival may be treated as a late cancellation.

Illness and Contagious Conditions

Please contact Evolution as soon as possible if you are experiencing a fever, contagious illness, active cold sore, skin infection, unexplained rash or another condition that could affect the safety of your service.

Your appointment may be postponed or modified. Please do not arrive for treatment while knowingly contagious.

Emergency and illness-related exceptions will be considered individually, but contacting Evolution before the scheduled appointment is always expected whenever possible.

Consultation Forms and Health Information

Clients must complete all required consultation, consent and health-history forms honestly and completely.

Please disclose:

Allergies and known sensitivities
Current medications and prescription skincare
Pregnancy or breastfeeding
Recent surgery or medical procedures
Cosmetic injections, laser treatments or resurfacing procedures
Active infections, cold sores, rashes, open lesions or irritation
History of difficult healing or raised scarring
Changes in your health or skincare routine
Previous reactions to products or treatments

Please update Evolution whenever this information changes.

Withholding information that affects treatment safety may result in the service being modified, postponed or declined.

Treatment Modifications and Right to Decline Service

Evolution Skincare & Wellness reserves the right to modify, postpone or decline a service when a contraindication, active infection, compromised skin barrier, incomplete preparation, safety concern or health issue is present.

Medical clearance may be required before certain advanced, heat-based or specialty services can be performed.

When possible, a safer treatment alternative may be offered. However, the presence of a contraindication does not automatically guarantee a refund when preparation, supplies or appointment time have already been reserved.

Advanced Treatments

Chemical peels, microneedling and certain advanced corrective treatments require consultation, eligibility screening, informed consent and appropriate skin preparation.

Clients who have not completed the required consultation or preparation may be rescheduled.

Advanced treatments should not be scheduled immediately before a wedding, vacation, photoshoot or important event. Temporary redness, dryness, peeling, sensitivity, swelling or an unexpected skin response may occur.

Intimate Skin and Women’s Wellness Services

Evolution’s intimate skincare services are professional external skin treatments. No products or instruments are inserted into the vagina.

Intimate skincare, the Duafe Herbal Steam and the Sacred Feminine Renewal Ritual are personal wellness services—not gynecological or medical treatments.

Services may be postponed if you have:

Active irritation or infection
Open lesions or unexplained sores
Unusual discharge or odor
Active herpes symptoms
Significant pain or unexplained bleeding
Recent gynecological surgery or childbirth without clearance
Pregnancy or possible pregnancy when herbal steaming is scheduled
Menstruation when steaming or another service is inappropriate
An allergy to an ingredient or herb being used

Evolution cannot diagnose or treat vaginal infections, sexually transmitted infections, infertility, menopause disorders, pelvic pain or other gynecological conditions. Please consult a qualified healthcare professional about persistent or concerning symptoms.

Privacy, Draping and Consent

Your comfort, privacy and dignity are priorities.

For intimate and body services:

You will receive time to change privately.
Appropriate professional draping will be used.
Only the external area necessary for the service will be exposed.
Each step will be explained before it is performed.
You may request a change in pressure, positioning, conversation or touch.
You may pause or end the service at any time.

Treatment consent does not give Evolution permission to use your photographs or personal information for marketing. Separate written permission is required for marketing use.

Additional Guests and Children

The studio is designed to provide a quiet, private and restorative experience.

Please do not bring additional guests or unattended children unless advance approval has been received.

A parent or legal guardian must provide written consent for a minor receiving services and may be required to remain present. Certain advanced, intimate or specialty services may not be available to minors.

Payment Methods and Card on File

Accepted payment methods are displayed during Vagaro booking and may include:

Major debit and credit cards
Approved digital payments
Evolution gift certificates
Other payment methods specifically approved by Evolution

A valid card may be required to reserve appointments, maintain a membership or participate in a payment arrangement.

The card on file may be charged only according to the booking, cancellation, membership, package or event terms you authorize.

Gift Certificates

Evolution gift certificates may be applied toward eligible services and retail products purchased directly from Evolution Skincare & Wellness.

Gift certificates:

Are final and nonrefundable
Are not redeemable for cash except where required by law
Are applied toward prices in effect at the time of redemption
Do not guarantee appointment availability
Cannot be used to pay cancellation or no-show fees
Cannot be applied retroactively to completed purchases

Any remaining balance stays on the certificate for a future eligible purchase. Lost or deleted certificates may be replaced only when the original purchase can be verified through Vagaro.

Memberships and Packages

Memberships, programs, prepaid packages, client passports and promotional bundles are subject to their individual agreements in addition to these studio policies.

Membership appointments require at least 24 hours’ notice for cancellation or rescheduling. A late cancellation or no-show may result in the included monthly service being forfeited.

Canceling an appointment does not automatically cancel a membership.

Please review the complete Evolution Membership Terms and Policies before enrolling.

Product Returns

For sanitation and safety reasons, opened or used skincare, intimate-care and personal-care products are generally nonreturnable.

Please contact Evolution promptly if:

A product was damaged when received
The product appears defective
You received the incorrect item
You believe you experienced an unexpected reaction

You may be asked to provide photographs, product information and the lot number. Stop using a product if you experience a worsening or unexpected reaction.

Third-party and affiliate purchases are subject to the return policy of the company that processed the order.

Results and Homecare

Skincare and wellness results vary according to the client’s skin condition, genetics, hormones, health history, medications, lifestyle, sun exposure, homecare consistency and adherence to aftercare instructions.

Evolution Skincare & Wellness does not guarantee a specific outcome.

Professional treatments generally work best when supported by consistent homecare. Recommended products are not automatically included in the service price unless specifically stated.

Reactions and Medical Emergencies

Some services may cause expected temporary redness, warmth, sensitivity, dryness, flaking, swelling or tenderness. These normal possibilities will be discussed when applicable.

Please contact Evolution promptly if you experience an unexpected or worsening reaction.

Seek immediate medical care or call 911 for:

Difficulty breathing
Severe or rapidly increasing swelling
Extensive blistering
Signs of infection
Fainting or loss of consciousness
Another urgent or life-threatening symptom

Evolution Skincare & Wellness does not provide emergency or medical treatment.

Professional Conduct and Safe Environment

Respectful conduct is required from clients, guests, providers and event participants.

Harassment, threats, discriminatory behavior, sexual requests, inappropriate touching, deliberate exposure outside the requirements of a service or conduct that makes the environment unsafe will result in the service ending immediately.

Payment may still be due for reserved time, and future services may be refused.

Policy Updates

Evolution Skincare & Wellness may revise its policies, prices, service requirements and booking procedures as the business evolves.

The policy in effect at the time an appointment, membership, package or event is reserved will generally apply to that transaction unless a required safety or legal change must take effect sooner.

Material updates will be communicated through the website, Vagaro, email or another appropriate client communication method.

Questions About These Policies?

Please contact Evolution before booking if you need clarification or believe an accommodation may be necessary.

Evolution Skincare & Wellness
By appointment only
5011 Southpark Drive, Suite 130, Durham North Carolina 27713
Website: www.evolutionwellness.org
Call or text: 336-693-1066
Email: evolutionspaservices@gmail.com