Evolution Membership Policies

Please review these policies before enrolling. By purchasing an Evolution membership, you authorize Evolution Skincare & Wellness to charge your selected payment method according to the terms below.

Automatic Monthly Billing and Renewal

Memberships are billed automatically each month using the payment method provided at enrollment. Your first payment is processed when you join, and future payments are processed on the same calendar date each month.

Your membership automatically renews monthly until canceled according to the cancellation policy below. The monthly price, included services, renewal terms, and cancellation instructions will be disclosed before enrollment.

If a payment is declined, membership services and benefits will be temporarily suspended until the account is brought current. You will be asked to update your payment method within seven days.

Initial Commitment

Memberships require an initial commitment of three consecutive monthly billing cycles. This commitment allows enough time to establish consistency and experience the benefits of ongoing professional care.

After the initial three-month commitment, the membership continues on a month-to-month basis until canceled.

Included Monthly Service and Rollover

Your membership includes the service or benefit specified in your selected membership plan.

One unused monthly service may roll over for up to 30 days beyond its original billing cycle, provided the membership remains active and current. Only one unused service may be carried forward at a time.

Services not used within the permitted rollover period expire and have no cash value. All unused services and benefits expire when the membership is canceled or becomes inactive.

Cancellation

After the initial three-month commitment, you may cancel your membership by providing at least 30 days’ written notice before your next scheduled billing date.

Cancellation requests may be submitted through the available online cancellation method or emailed to evolutionspaservices@gmail.com. A membership is not considered canceled until you receive confirmation from Evolution Skincare & Wellness.

If your next payment is scheduled within the 30-day notice period, that payment may still be processed, and your membership benefits will remain available through the end of the final paid billing cycle.

Charges already processed are nonrefundable. Canceling a future appointment does not automatically cancel your membership.

Nontransferable Benefits

Membership services, discounts, enhancements, credits, and other benefits are issued exclusively to the enrolled member. Benefits may not be transferred, shared, sold, exchanged, or redeemed for cash.

Appointment Changes, Late Cancellations and No-Shows

Membership appointments are subject to Evolution Skincare & Wellness’s standard scheduling policies.

Appointments must be canceled or rescheduled at least 24 hours in advance.

A cancellation or rescheduling request received with less than 24 hours’ notice may result in the included monthly service being forfeited.
A no-show will result in the included monthly service being forfeited.
Repeated late cancellations or no-shows may result in termination of membership privileges.
One emergency courtesy exception may be considered during a 12-month period at the discretion of Evolution Skincare & Wellness.

Arriving late may require the service to be shortened, modified, or rescheduled. The full membership credit will still apply to the appointment.

Membership Pauses

After completing the initial three-month commitment, an active membership may be paused once during a 12-month period for up to 60 consecutive days.

Pause requests must be submitted in writing at least 14 days before the next billing date and approved before the pause begins.

During the pause:

Monthly billing is temporarily suspended.
Membership services and discounts cannot be used.
No new service credits are issued.
Previously unused services remain unavailable until the membership reactivates.
The membership automatically resumes on the agreed date using the payment method on file.

Medical circumstances or extended emergencies may be reviewed individually.

Gratuities

Gratuities are not included in membership pricing. If you choose to leave a gratuity, it should be based on the regular value of the service rather than the discounted membership price.

Gratuities are always appreciated but never required.

Discounts

Membership discounts are available only while the membership is active and the account is current.

Discounts:

Apply only to eligible services and qualifying retail products purchased directly from Evolution Skincare & Wellness.
Cannot be combined with introductory offers, packages, gift certificates, flash sales, promotional pricing, or another discount unless specifically stated.
Cannot be applied to past purchases.
Have no cash value.
End when the membership is paused, canceled, suspended, or terminated.

Third-party purchases and products ordered through outside affiliate websites may not qualify for membership discounts.

Complimentary Enhancements

When included in a membership, a complimentary enhancement must be compatible with the member’s scheduled treatment and approved by the esthetician.

Complimentary enhancements:

Must be used during the qualifying monthly appointment.
Cannot be booked as standalone services.
Cannot be exchanged for cash, retail credit, or another service.
Do not roll over when unused.
May be modified when a contraindication or skin condition makes the selected enhancement inappropriate.

The esthetician reserves the right to recommend a safer or more appropriate enhancement.

Changes to Membership Terms

Evolution Skincare & Wellness may update membership pricing, benefits, or policies with advance written notice. Any applicable changes and their effective date will be communicated before they take effect.

Continued membership after the effective date constitutes acceptance of the updated terms. Members may cancel according to the cancellation policy if they do not wish to continue under the revised terms.

Automatic Renewal Transparency Notice

Evolution Skincare & Wellness is committed to making all membership billing and cancellation terms clear before enrollment.

In accordance with North Carolina General Statute §75-41, membership agreements containing automatic-renewal provisions must clearly disclose that the membership renews automatically unless canceled and explain how the client may cancel.

Before joining an Evolution membership, clients are provided with information regarding the monthly price, billing frequency, initial commitment, renewal terms, included benefits, and cancellation process. By enrolling, the client acknowledges these terms and authorizes recurring charges according to the selected membership agreement.

For additional information, please review North Carolina General Statute §75-41: Contracts with Automatic Renewal Clauses.